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Production Services Lead Mainframe
Ref No.: 17-16934
Location: PLANO, Texas
Immediate need for a talented  Production Services Lead Mainframe with experience in the
IT Type Industry.This is a 5 month’s contract opportunity with long-term potential and is located in PLANO,TX. Please review the job description below and contact me ASAP if you are interested.

JobDiva : 17-16934

Key Responsibilities
  • The Production Services Lead role will lead an IT production support team that provides front line technical support to end users responding to issues related to Problem/Incident Management, Releases/Deployments, Operational Readiness, Application Monitoring, and Production Governance.
  • The Production Services Lead is expected to learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability.
  • Grow your career in our dynamic and fast paced environment of diverse software platforms and challenging projects that shape the future of the banking industry.
Key Requirements and Technology Experience:
  •  Support includes research, triage, defect resolution, test support, coding, compliance and all other production support functions.
  •  Provides on call support for problem triaging and will coordinate with various support teams across the organization.
  •  Communicates with line of business and management the overall status and health of the application.
  •  Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  •  Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.
  •  Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
  •  Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
  •  Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
  •  Participate in Disaster Recovery and Resiliency
  •  Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners.
  •  Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
  •  Hands-on experience in Incident and problem management.
  •  Proven expertise in COBOL, JCL, DB2, VSAM, CICS.
  •  Strong DB2 knowledge, excellent analytical skills
  •  Programming knowledge on COBOL, DB2 / IMS, SQL, JCL, VSAM, Ezytrieve, REXX and FILE-AID.
  •  5+ years of experience in handling various production support roles (technical).
  •  Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions.
  •  Provide generic solutions and avoid re-occurring of incidents. Proactively monitor the production environment and identify the potential incidents.
  • Working knowledge in application design & development
  • Able to contribute to 1. Automation 2. Causal analysis 3. Develop
  • shared/common solutions
  • Able to identify risks and come up with mitigation plan.
  • Comfortable working in a matrix environment
  • Prior experience of working with globally distributed teams
  • Bachelor of Science/Engineering or MCA degree
  • Experience in Financial Domain,
  • Good communication Skills,
  • Should be able to work on flexible hours
Our client is a leading IT organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.