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Senior Software Systems Engineer
Ref No.: 17-12199
Location: Irving, Texas
Immediate need for a Senior Software Systems Engineer with experience in the Telecom Industry. This is a 12 months contract opportunity with long-term potential located in Irving, TX. Please review the job description below:

Job ID: 17-12199
Key Responsibilities:
  • Our passion is creating engaging and delighting user experiences and we’re looking for a talented CX Strategist/Researcher to join our team.
  • You'll be working with designers and business teams to take them through a design thinking process to create engaging experiences for mobile, tablet and web devices.
  • Working with multiple groups to develop complex digital products will require “out-of-the-box” thinking, a collaborative nature, and the ability to challenge the status quo while achieving the goal.
  • Define the MVP CX vision
  • Ability to tell a clear story fueled by research.
  • Develop customer journey maps, empathy maps, needs analysis and personas based on research.
  • Lead in-person design thinking workshops to define/refine MVP features and customer journeys with the core product team.
  • Perform expert reviews to understand pitfalls of the current experience.
  • Create competitive analysis to understand and compare product landscape.
  • Moderate and report on in-depth interviews.
  • Manage multiple projects, track status and build research to objectives.
  • Present CX strategy and UX research outputs.
  • Keep abreast of industry development and new technologies.

Qualification and Technology Experience:
  • Bachelor's Degree required in HCI, CX or UX related field.
  • 8+ years in a CX Strategy or User Research role at an agency or similar fast-paced work environment
  • Proven storytelling ability.
  • Ability to turn strategy into design requirements and prioritize what to work on first.
  • Analyze and document competitive trends.
  • Develop user journeys, empathy maps, needs analysis, storyboards and flow diagrams.
  • Perform and report on in-person/online qualitative and quantitative testing for new concepts or existing products.
  • Create personas and map requirements to them.
  • Validate strategy to understand if it meets customer expectations and behaviors.
  • Ability to create schedules and manage multiple priorities.
  • Prototype and iterate concepts for user testing to validate and refine the recommendation.
  • 8+ years performing your own research.
  • Experience collaborating with creative talent.

Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.