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Product Implementation Project Manager
Ref No.: 18-00069
Location: Mahwah, New Jersey
Position Type:Direct Placement
Experience Level: 4 Years
Start Date: 03/30/2018
Pay Rate : $ 85,000.00 - 110,000.00 /Year
Product Implementation Project Manager
Location: Home or NYC or Mahwah
Salary: 85-110K

Summary:
  • The Product Implementation Project Manager is responsible for the oversight of and successful implementation of concurrent, complex client projects. The Project manager will ensure the delivery of new large and/or complex projects with a focus on communication design, user training, UAT testing design, UAT success measurements, and the operationalization of client needs pending and through go-live procedures.
  • Working alongside the Client Partner, Solutions Architect, and Implementation Specialist, the Project Manager will manage governance of the implementation process, focus on but not limited to continuous communication between the client and company for the entirety of the project.
  • The transition scope is quite technically focused including the configuration, integration, acceptance testing and delivery of the Online Booking Tool and Mobile App.
  • Development and management of project plans, communications plans and Risk logs.

Responsibilities:
  • Deliver individual customer transitions on time and on budget
  • Develop, manage and communicate the project plan to internal and external stakeholder
  • Manage risks, issues, actions and dependencies (RAID) log
  • Execute a smooth implementation utilizing standard transition methodology; ensuring effective hand-off into operations and account management
  • Coordination of internal stakeholders to meet customer deliverables and milestones
  • Review project progress and scope with clients and on-site teams
  • Track deliverables to meet customer milestones
  • Manage customer feedback during pilots to inform immediate changes and the product roadmap
  • Serve as an escalation point for clients
  • Ensure client satisfaction is maintained and exceeded
  • Work with other team members to deliver a robust training model that fosters and measures levels of technology adoption

What you will need:
  • Strong business orientation. A business problem solver with a proven ability to both conceptualize and deliver results
  • Exceptional communication skills- including, but not limited to, writing, meeting governance, post-meeting follow-up, and public speaking
  • An adaptable and dynamic mindset with transferable skills from other industries or roles, preferably with experience of digital / technology-enabled solutions
  • BS/BA degree required; concentration in Business Administration or technical disciplines preferred
  • Direct experience in project management and project delivery, required
  • Certification in project management methodologies, including PRINCE 2, AGILE, PMP, preferred
  • Ability to appropriately access resources and build consensus regarding strategy and direction of the implementation, manage resources required for completion of the project
  • Demonstrated ability to dynamically problem solve, leverage relationship, and to proactively plan strategically
  • Highly organized with a strong attention to detail
  • Strong verbal and written presentation skills
  • Must have proficient Excel spreadsheet and data analysis skills and be familiar with project management tools.
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