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Java Support Engineer
Ref No.: 18-00167
Location: SFO, California
Start Date / End Date: 02/26/2018 to 08/23/2019
Java Support Engineer
SFO, CA
18 Months.

Previous Support Project Experience is a MUST
  • Ability to work in a customer facing role, with strong written and verbal communication skills, with ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders
  • Respond to inquiries via tickets, emails, and other channels
  • Provide high-quality support to our customers
  • Take ownership of responding to inquiries, issues, and escalations
  • Work cross-functionally to resolve issues and provide customer care
  • Good understanding of API technologies (Java, J2EE) and troubleshooting (cURL, HTTP Response Codes, Postman,…)
  • Experience with logging and monitoring tools such as Splunk
  • Experience with Zendesk, Jira, and Confluence