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Fieldglass Business System Analyst
Ref No.: 17-02657
Location: Wilmington, Delaware
Start Date / End Date: 10/16/2017 to 10/12/2018
Fieldglass Business System Analyst
Wilmington, DE
6-36 months
Business Systems Analyst will support the overall business and technical needs of Client by providing Fieldglass operational and analytical support. During this time, the analyst will establish strong working relation with Clients, Fieldglass and our Managed Service Provider support teams to ensure that their knowledge and experience is transferred to these teams by the end of the assignment.
This newly created position is responsible for data management, production support, design and development. This role's immediate focus will be focused on the Fieldglass SAP System; system management, operation support, analytics and data management.
Responsibilities will include:
• Perform Fieldglass system and data administration activities including worker mass uploads, master data updates and providing advisory support for configuration updates
• Transfers Fieldglass expertise to Client and Managed Service Provider operational support teams with focus on HR activities but for a limited time the analyst will also provide support to HRIT
• Working within defined HR and IT support and change management processes
• Maintain and quality check master data files, location, sites, Cost center, users and access privileges, etc.
• Develop complex Fieldglass reports to be shared with senior leaders
• Serve as consultant to the customer and Program Management Teams on interpreting data and refining business and data transformation logic for reporting
• Support the IT team in responding to end user problems, issues, and requests and help resolve interface/data extract issues working closely with relevant Fieldglass and Client support teams.
• Assist the support teams in Configuring and deploying data/ system updates for future implementation, ongoing maintenance and Fieldglass releases.
• Collaborate with internal team members to perform intermediate to advanced system analysis on software releases, newly submitted ideas, and project changes; and identify specific data/system build configuration or work flow changes.
• Recommend, design, and develop system/data solutions, perform analysis, document requirements, improve data processing procedures, perform data configuration changes, conduct/support functional and user acceptance testing, debug/troubleshoot, review needs
• Work with team members and other business teams through development & implementation of Fieldglass data changes
Essential Qualifications and Skills
3 years' experience as a Business / Technical systems analyst providing hands-on Fieldglass support
Excellent consulting skills
Bachelor's degree
3year's Data Analytics experience
Excel experience is essential
Experience of working in global / matrix teams
Strong verbal / written communication and interpersonal skills, ability to keep up with technological changes, techniques and improvements, and apply those to current environment, strong customer service focus, and good organizational and time management