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Telephony Engineer
Ref No.: 18-00059
Location: Roseland, New Jersey
Position Type:Right to Hire
Experience Level: 8 Years
Start Date / End Date: 07/30/2018 to 08/02/2019
 Scope of Work:
Responsibilities include development, implementation and on-going support of enterprise call center applications with focus on Avaya Breeze and Avaya Oceana solutions.  In addition to core engineering and application development functions, this individual would be responsible for the following:
  • Acts as a technical resource to our business partners in all phases of the application development and implementation process.  May also assist with incident and problem resolution.
  • Participates in design sessions to assist in defining application functionality based on the analysis of the business requirements.
  • Manages system enhancement and upgrades.
  • Conducts integration testing and maintains lab systems.
  • Works closely with development and QA partners.
  • Assures adherence to change management processes and security standards.
  • Engages in vendor relationship management.
  • Maintains system technical, application support and standards documentation.
  • Engages in physical infrastructure maintenance (coordinates work activities with server and network operations team).
  • Bachelor's Degree in Computer Science or equivalent experience preferred.
  • System design, development and analytics skills with the ability to work independently.
  • Experience with engineering and operational support of telephony systems with focus on Avaya products including Avaya Breeze and Avaya Oceana solutions.
  • Experience with OMNI/Multi-channel call center implementations.
  • JavaScript programming experience preferred.
  • JSON and HTML5 experience preferred.
  • Experience working with web services.
  • SQL Database experience and data network knowledge preferred.
  • Operating Systems and Servers (Linux RHEL) management experience.
  • Project Management experience with large enterprise engagements.
  • Skilled with Microsoft Office Suite, including Visio and Project.
  • Strong written and verbal communication skills with the ability to effectively communicate with all levels of the organization, including experience expressing business, technical, and information security details.
  • The ability to multi-task, define, track and resolve issues and escalate issues appropriately.
  • Strong organizational and problem-solving techniques, with a strong attention to detail.
  • Ability to work across organizations to integrate requirements and deliver work as per a defined schedule.