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Help Desk/Support Analyst
Ref No.: 18-00044
Location: Newark, New Jersey
Position Type:Right to Hire
Experience Level: 3 Years
Start Date / End Date: 07/02/2018 to 12/28/2018
 Scope of Work:  

This position will report to a Director within FSA Operations located in Newark, NJ.   FSA Operations provides 24/7 operational support for the global Financial Systems Architecture (FSA). Key functions performed include job scheduling and monitoring for the production and non-production environments.  

Additional responsibilities include:  

The successful candidate must be able to work well within a challenging fast-paced environment. Minimum weekend coverage might be required from time to time, always with advance notice. Specific responsibilities and functions include but are not limited to the following:

·        Coordinate, review and schedule Job Streams for Financial Applications.
·        Monitor and resolve Job Stream and application processing issues.
·        Create and maintain procedural documents.
·        Reviewing proofs and controls and help desk tickets around our FSA environment.
·        Provide support for maintenance requests (ie, TMS uploads, Journal Deletions, Data Migrations) and Interface issues as needed.
·        Maintain operational logs and tracking grids.
·        Provide support for Non production processing by monitoring and escalating failures / warnings timely for immediate resolution. (Oracle Concurrent Programs and Autosys.)
·        Work with peers/business partners to resolve issues and effectively implement change.
 
Qualifications:  

- Strong analytical, written and communication skills
- Strong time management skills
- Customer focus and organizational awareness
- Proven ability to work independently and in a team environment
- Working knowledge of MS Office is required, MS Project, SharePoint & Visio are a plus
- Knowledge of Accounting and Financial Applications and job scheduling tools are a plus