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Business Analyst
Ref No.: 18-16264
Location: Foster City, California
Job Title: Business Analyst
Job Location: Foster City, CA / San Francisco , CA
Job Duration: 6 Months

Position Summary:

The goal of the Knowledge Management team is to harness the best of our staff's individual and collective expertise, and make it available to our global client-facing organization. The ideal candidate has a deep expertise in the creation, upkeep, and promotion of relevant content for our new Knowledge Management platform. Core duties for the role include:
• Using metadata structure to tag and upload content to the platform; review content submissions to ensure adherence to guidelines and ensure there is no sensitive information on the platform; continuously audit content to ensure relevant content is available to end users; archive out of date or duplicate content; partner with SMEs to fill in missing metadata
• Create landing pages to organize information on the platform
• Manage shared mailbox and answer user questions
• Identify global content priorities and work as a team to help capture and codify relevant materials, and minimize redundancies in content creation globally.
• Enforce the usage of standardized document templates for consistent look and feel globally
• Create and run Google Analytics reports to help understand tool usage and adoption
• Manage relationship with IT partners to provide ongoing feedback loop and ensure system enhancements are implemented

• BA or BS degree required
• 3+ years of experience supporting Knowledge Management or Information projects
• Proven success in cross-functional projects to drive global results and consistency
• Self-starter with strong time management skills, and who can proactively reprioritize their workload as needed to meet the most critical business needs
• Ability to effectively collect, maintain, and track data from multiple sources with a strong attention to detail with a passion for quality
• Demonstrated track record of driving results in a highly matrixed business model
• Strong verbal and written communication skills
• Proficiency in Excel, Microsoft PowerPoint and Word
• Experience with Salesforce, Google Analytics and/or an enhanced search engine preferred