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Program Manager - Organizational Operations
Ref No.: 18-16181
Location: San Francisco, California
Design Operations is the team that enables Airbnb’s Design group to run effectively to make products that are usable, lovable, and scalable for our users. Partnering closely with Product Management, Design, Engineering, and business leaders, we drive Airbnb’s priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency.

As part of this team, you understand how to drive results in a hyper-dynamic product design org. Experts in driving quality and process across creative teams at scale, you are analytical and strategic with a pragmatic sense of how to get things done. You develop initiatives to deliver success for our product, hosts, and users, and set high-level goals to improve productivity.

As an Internal Programs Manager, you will be responsible for running programs and applying just the right amount of process for our Design team to thrive. With a strong appreciation for the practice and process of design, you understand the multiple disciplines that go into a successful product. You bring creativity to the operational aspects of a design team and deal with solving the “how,” freeing up your design lead peers to focus on crafting the “what.”

You anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive ambiguity and demonstrate problem-solving leadership with limited oversight.
Responsibilities
Design, organize and lead end-to-end delivery of cross-functional projects that impact the entire Design organization
Evaluate organizational and business needs and proactively opportunities to simplify structures and processes that accelerate our business
Plan and define project milestones, timelines, and resourcing. Lead working group meetings, resolving issues and dependencies with key partners
Facilitate stakeholder meetings including preparing agendas, keeping conversations on-track and establishing action items and owners
Drive communication structures, project templates and meeting cadences for Design team
Establish and run departmental and executive-level metrics to assess performance and track impact of programs and initiatives. Use relevant information to drive decision making; use data to surface ideas on how something can be improved
Craft project status reporting and executive briefings to update senior leaders on program/project performance
Internal communications: Own and maintain content of the Design department intranet, newsletters, and All Hands
Cultivate, negotiate and manage relationships with external contractors and agencies. Includes contract execution and financial reporting.
Develop key relationships and provide a point of contact for partner teams such as Brand, Legal, Finance and Recruiting

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Qualifications
5+ years Program Management, Project Management or Operations experience
Bachelor's degree or equivalent practical experience
Demonstrated ability to identify and implement process improvements and project manage large, complex, strategic and operational initiatives.
Analytical and problem solving experience, combined with business judgment and an ability to present analysis in a clear and compelling manner.
Proven ability to build strong relationships and influence business leaders
Experience in structuring and implementing initiatives at scale with design and product teams
Excellent written and verbal communication, documentation and presentation skills, facilitating clear and open communication and collaboration across all levels of the organization.
Passionate and enthusiastic about organizational excellence and attention to detail
Thrives in ambiguity in a fast-paced, hyper-growth organization. Likes thinking on your feet, adjusts for the unexpected
Preferred Qualifications
Deep knowledge of and appreciation for the Product Design process
Experience with or understanding of cross-functional (pm, design & eng) product-driven organizations or digital agency
Background in establishing systems

Required DOCUMENTATION EXCELLENT WRITTEN FINANCE FINANCIAL REPORTING OPERATIONS

Additional PRESENTATION SKILLS PROBLEM SOLVING PROBLEM-SOLVING PROCESS IMPROVEMENTS PRODUCT DESIGN PRODUCT MANAGEMENT PROGRAM MANAGER EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS INTERNAL COMMUNICATIONS INTRANET METRICS PROGRAM MANAGEMENT PROJECT MANAGEMENT