Previous Job
Previous
Customer Experience Specialist
Ref No.: 18-16107
Location: San Francisco, California
Job Title: Customer Service Support
Job Company: Online Hopsitality 
Job Location: San Francisco, CA
Job Duration: 3+ mos contract

Job Description:
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Education:
Bachelors degree preferred

Required EXCEL CUSTOMER SERVICE CUSTOMER SERVICE ORIENTED DATABASES TROUBLE TICKETS