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Customer Success Specialist
Ref No.: 18-16026
Location: San Francisco, California
Job Title: Customer Success Specialist
Job Company: Major Social Media, Microblogging Services
Job Location: San Francisco, CA
Job Duration: 3+ mos contract

Job Description:

What You’ll Do:

In this role, you will resolve questions and troubleshoot an array of issues related to billing, account setup, campaign performance, and advertising policies. You will also be proactively reaching out to prospective customers via social media, emails, phone, and chat. You will also help the team establish new channels of customer support and streamline new workflows.

Job Skills & Requirements:
  • Excellent verbal and written communication in English and comfortable with online communication tools
  • Ability to work quickly and accurately in a fast-paced, deadline driven environment
  • Highly self-motivated and well-organized
  • Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
  • Ability to multi-task, prioritize among many demands and work with minimal supervision
  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers
  • Data driven, technical, proactive and curious
  • A passion for technology and problem solving
  • At least 1-3 years of work experience
  • Experience using Salesforce CRM tool
  • Experience with content review, policy and/or enforcement
  • Expertise in Excel, data analysis, and modeling
  • Experience working in a customer/client-facing environment
Bachelors degree preferred