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HR Service Center Representative
Ref No.: 18-15876
Location: Marlboro, Massachusetts
Position Type:Contract
Experience Level: 2 Years
Job Summary:
Supports the administrative weekly processing of associate information into Oracle. Assists with HR Service Center phone coverage and responds to basic inquiries including, but not limited to, verifications of employment, leave of absence and address changes. Develops a working knowledge of HR policies and procedures through processing of data and responding to phone inquiries.

Areas of Responsibility:
• Processes benefits and HRIS data including, but not limited to, leave of absence date information, general benefit changes and verification of employment requests.
• Reviews and processes personal and unpaid LOA into the mainframe.
• Processes associate salary increases, next salary review dates and address changes.
• Responds to basic HR Service Center inquiries related to associate benefit coverage, leave of absence policies and employment information.
• Documents issues into call tracking system and escalates complex calls for resolution.
• Assists in HR Service Center auditing of data and ensures accuracy of data through on-going audit procedures.
• Reviews policies, procedures & internal resource materials through work experience to develop knowledge of benefits, HRIS and leaves of absences.
• Performs special projects as assigned.

Requirements:
• Must be comfortable taking calls all day
• High School Diploma or equivalent experience
• Excellent communication, organizational and interpersonal skills
• computer and typing skills
• Good customer service and follow-through skills
• Knowledge of HR policies and procedures
• Ability to handle multiple priorities and maintain confidentiality
1-2 years of related experience