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Technical Help Desk - Entry
Ref No.: 18-15811
Location: LaSalle, Quebec
Job Description: Role Title: Technical Help Desk (Entry)

Duration: 6 months

Summary:
The primary function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer and technical processing problems for clients via telephone.

Job Responsibilities:
• Answer user inquiries regarding computer software to resolve problems, typically of a lower complexity
• Review user inputs and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken
• Review technical processes, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Must-Have Skills/Experience:
• 1+ years of work experience in a Help Desk position
• Bilingual – English & French
• Client/Customer Service experience
• Excellent verbal and written communication skills
• Technical Knowledge/Experience

Nice to Have:
• Experience supporting a Citrix environment
• VPN experience
• ServiceNow experience