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IT Production Operations Specialist
Ref No.: 18-15761
Location: Columbia, Maryland
Role: IT Production Operations Specialist
Location: Columbia, MD
Duration: 3+ Months - Contract to Hire
 
Description:
  • This position monitors and takes corrective actions to restore services in production operations within the following areas: Data Center Operations, Desktop Operations, Network Operations, Server and Storage Operations, Cloud Operations and LAN/ID Administration.
 
Essential Functions:
  • Monitor system and application dashboards for anomalies as defined by the assigned IT Service Area.
  • Understand and work on resolving problems in the areas you monitor under the guidance of a Senior or Lead Operations Specialist.
  • Fulfill services from the Service Catalog of the area you support (Desktop, Server, ID Management etc.).
 
Key Skills:
  • This is a phone support position
  • Must have experience working on the phone, supporting customers
  • Strong communication skills
  • Must have at least one year recent experience or more.