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Software License Analyst
Ref No.: 18-15623
Location: Durham, NC, North Carolina
Job Title: Software License Analyst
Location: Durham, NC
Duration: 6 Months

Company:

Client is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.

Role and Responsibilities:
  • Manage the Software Asset Management processes to respond to software publisher audit requests, reduce the cost of software, protect the company from legal, reputational, and financial risks, and to optimize software deployments for the business users.
  • Lead the analysis, design, or re-design of SAM and compliance processes, software procurement processes, and license management processes (harvesting, deployment, and retiring of licenses)
  • Create and maintain document repositories for software license contracts and purchases, as well as design and improve the process of capturing new contracts and purchase records
  • Create compliance reports and analysis to present to license owners and management for renewals, audits, or ad hoc requirements
  • Design, build, and optimize key data reports that build accurate compliance reporting
  • Analyze software usage to determine potential efficiencies and cost savings, continuously innovating and improving processes
  • Develop and maintain working relationships across multiple functions to support software asset management throughout its lifecycle
  • Develop working relationships with software publishers and vendors to leverage valuable resources, such as free training, usage analysis, new software license schemes and maintenance agreements
  • Manage the manual creation and modification of IT asset records in the SAM tool and mature the effective use of it
  • Ensure all changes to agreements and contracts are accurately reflected in the SAM tool
  • Ensure all purchases are uploaded and updated in the SAM tool
  • Manage missing hardware assets to maintain an accurate software inventory in the SAM Tool
  • Make recommendations to the purchase requisition process to accurately record software purchases
  • Measure improvements to SAM through meaningful metrics, KPIs, and QBRs
  • Continuously improve and innovate software asset management processes and best practices
Requirements:
Qualifications and Education Requirements
  • Prior Software Asset Management experience is required
  • Bachelors in Computer Science, IT, Business Administration, or equivalent experience
  • Excellent customer service and communication skills
  • Complete understanding of software lifecycle management
  • Effective project management and organizational skills
  • Familiarity with IT terminology, technologies, processes, and management
  • Excellent ability to work on multiple projects, priorities, and tasks independently
  • Excited to learn new skills and innovate to further efficiencies
  • Excellent problem-solving skills
  • Pleasant personality with the ability to respectfully deal with colleagues at all levels within the company and represent the company externally
  • Excellent ability to schedule meetings in a global environment being respectful of customer's needs and time zones
  • Excellent ability to document processes, procedures, definitions, and work-flows
Preferred Skills:
  • Experience with software licensing in general
  • Experience with Flexera, hardware and software discovery, and software usage data
  • Solid licensing knowledge in at least one of the larger software publishers, such as Oracle, Microsoft, IBM, Client, or Adobe
  • Good working knowledge of all major operating systems and hardware platforms
  • IAITAM Certified Software Asset Manager, or similar, certification
  • Excellent understanding of ISO 19770 to capitalize on building a strong SAM program
  • Strong understanding of ITIL