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Operations Analyst I
Ref No.: 18-15456
Location: Palo Alto, California
Go To Market Analyst
Job description:
Position Summary:
The Go to Market (GTM) analyst role will require someone with excellent written skills, an empathetic
attitude towards customers, the ability to technically troubleshot, and a keen eye for detail. You should be
excited about technology, and ready to help customers figure out even the trickiest of problems. You'll
also be working with a variety of cross functional team members, including Sales, Customer Success, and
Support.
Sample of Core Responsibilities
Customer Facing:
● Building contracts for our Sales and Renewals team enabling customers to continue on Sales Cloud
● Work with customers directly, responding to product and billing questions within SLA guidelines
● Connect our customers with self service information including help center articles
Internal Processes
● Support our sales team by providing customer information or answering questions about customer
accounts
● Run internal processes such as customer account audits
Required Qualifications:
● Empathetic customer approach with a solution-oriented outlook
● Passion for challenges that require broad knowledge and a diverse set of skills
● Excellent written communication skills
● Technical troubleshooting on software or hardware, basic knowledge of technical systems (API,
Exchange) a plus
● Ability to work cross-functionally across sales, customer success, and quality teams
● Salesforce experience required.
● Experience working to troubleshoot software, web, & iOS bugs and issues