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Technical Writer/DITA - Senior
Ref No.: 18-15344
Location: Highlands Ranch, Colorado
Must have skills
6+ years of Technical writing experience. Strong DITA experience. Authoring in XML editor, documentum content management system. Must be able to work independently and manage their own tech writing projects. Solid experience with authoring software(adobe FrameMaker, Acrobat,etc).
Nice to have skills
Knowledge of financial systems, payment networks and U.S.-based corporate audit management. Experience with video editing software (Premiere, etc.) and great video design sensibilities. Experience with graphics editing software (Illustrator, PhotoShop, etc.). Understanding of and experience in documenting APIs/SDKs. Bachelor's Degree.
Roles and responsibilities
This role is open as a contractor converted and they are back filling their role. This is a traditional tech writer role. The will be converting old doc set to DITA. This contractor will be moved around from project to project as they will be handling multiple projects at once.
Preference on industry background or previous companies worked for?
Software Development background company. Financial, Bank, Payment company, etc.
Duration of assignment and possible extensions
1 year with possible extension.

We seek an experienced technical writer to work as part of a busy technical publications department as we undertake a major project to migrate an existing documentation set from unstructured FrameMaker and XML to DITA.

• 5+ years of technical writing and documentation project management experience.
• Undergraduate degree in Information Systems, English, Journalism, Communications, or related technology-focused field.

• Exercises independent judgment with minimal direction from supervisor.
• Contributes to and adheres to documentation standards to ensure successful implementation of structured documentation set.
• Work directly with cross-functional team to coordinate user acceptance testing of converted materials.

• Experience in both authoring topic-based DITA content and converting unstructured content into DITA.
• Expert proficiency with both written and verbal communication, for both business and technical audiences.
• Expert experience using advanced authoring software (FrameMaker, Arbortext, Oxygen), and document repositories (Documentum, SDL Tridion Docs (formerly SDL Knowledge Center)).
• Expert ability to work independently and manage one's time.
• Highly driven, enthusiastic, eager, collaborative, and resourceful.
• Expert customer service, analytical, research, interpersonal, and problem solving skills.
• Ability to collaborate with multicultural teams across the globe.

• Knowledge of financial systems or financial payment networks.
• Experience with graphics editing software (Illustrator, PhotoShop, etc.).


• Convert existing content from unstructured Framemaker and XML to DITA.
• Review and fine-tune content that has been converted by an automated conversion service.
• Author short descriptions for converted content.
• Ensure documentation complies with department style guides and content models.
• Develop or manage the development of all technical content into drafts and manage review cycles, both department and cross-functional, following department guidelines.
• Work with designated contacts for reviews and approvals in key Visa groups, including Product, Development, QA, Program Management, and others.
• Effectively communicate project status to Lead Writer and/or cross-functional team and proactively escalate project challenges to management for resolution.
• Monitor assigned documentation projects to ensure they are on schedule, meet business and audience needs, and are delivered within the forecasted budget.
• Share your DITA experience with our team as we begin to convert an existing documentation library to DITA.
• Work independently to research subject matter.