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IT Operations Specialist 1
Ref No.: 18-15173
Location: Springfield, Massachusetts
Job Title: A/V Technician
Job Location: Springfield, MA
Job Duration: 4-9 Months +

We are looking to stand up an A/V practice focused on supporting 200+ conference rooms in Springfield Ma and Enfield Ct. The rooms are Microsoft Skype based systems.

Responsibilities include:
  • Video / Audio conference setup and support - Ensure all sites are connected on time and receiving / transmitting good audio / video.
  • Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.
  • Monitor Skype backend for meeting issues and provide regular reporting to customers and management
  • Telepresence support
  • General AV Meeting Room Support, AV equipment setup, support and operation.
  • Presentation / multi-media meeting room support, including duration support.
  • Assist with support for multi-media broadcasting.
  • Quick response to emergency / ad-hoc requests from the Helpdesk
  • Gathering and interpretation of technical requirements for events. Manage the process for quoting additional equipment and resources.
  • Technical setup and delivery of live events using in-house and hire equipment and working alongside on-site and cover support technicians.
  • Ensure event space is safe and hazard free and all cables are secured and tidy
  • Perform regular room walkthroughs and remediate issue found