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HRIS Specialist
Ref No.: 18-15169
Location: Stamford, Connecticut
Job Title: HRIS Specialist
Location: Stamford, CT
Duration: 3+ Months of contract

Job Details: 

We are currently seeking a motivated HRIS Specialist to join our team supporting Workday and other HR technology platforms deployed to our workforce spread over 38 countries. This position focuses on the operational responsibilities associated with satisfying inbound customer service requests, for HR Technology platforms. This role requires attention to detail, execution excellence and a strong customer service orientation.

Key Responsibilities
• Primary accountability for the customer service experience through the monitoring and maintenance of the inbound question inboxes, with a view to ensuring timeliness and quality of responses, exceeding customer expectations around service levels. This includes:
• Providing solutions for inbound questions, tracking and driving requests to a timely closure
• Follow up and follow through with end-users to ensure cases/issues are closed to customer satisfaction
• Triage to and follow up with subject matter experts
• Guided end-user support for completing employee transactions
• Support executing complex or historical corrections or transactions on behalf of end-users (as appropriate)
• Management of the HR Command Center/ HRIS Inbox task(s) in accordance to quality procedure and service expectation
• Execute on approved security assignment requests
• Support broader HRIS team objectives in delivery of tasks, projects, and enhancements
• Execution of general administration and reporting tasks pertaining to HRIS management
Role Qualifications
• Experience in Workday Recruiting or Workday HCM
• Strong service orientation with a high sense of ownership and accountability
• Superior interpersonal, written and verbal communication skills
• Strong analytical, troubleshooting and problem solving abilities, a 'systems' thinker with a process orientation and outstanding attention to detail
• Strong Microsoft Excel skills required
• Strong work ethic and motivated to achieve goals and exceed expectations