Previous Job
Previous
Staffing - Customer Service Coordinator II
Ref No.: 18-15146
Location: Fairport, New York
Job ID: CRNGJP00015556
Job: Customer Service Coordinator II
Location: 60 O'Connor Road, Fairport NY-14450
Duration: 12 Month Contract (Possible Extension)
Start: ASAP
 
Non-Exempt Position
Working Hours: Monday - Friday; 8am - 5pm
OT: Not expected
 
Purpose of Position
Responsible for providing pre-sales and post-sales support to customers. Is liaison between customers and the manufacturing, accounting, and planning groups to resolve all customer requests including order status, delivery projections, product returns, and billing questions.
 
Major Responsibilities (Ongoing Tasks)
  • Enters orders, coordinates responses to order change requests, and confirms orders to customers.
  • Provides customers with product return authorization. Reviews warranty claims with quality department. Expedites repairs.
  • Provides quotations to customers from quote teams. Suggests pricing for non-standard items.
  • Enters orders and forecast into sales and operating template for financial reporting and planning on a monthly basis. Creates the Revenue forecast for the Fairport plant and tracks shipments, reporting revenue against plan on a weekly basis to divisional management.
  • Provides solutions to routine commercial problems.
  • Routes sales inquiries to the appropriate commercial owner.
  • Develops relationships within customer's procurement team to position Corning as a responsive and capable supplier.
  • Actively works with customers to address payment delinquencies.
  • Generates and publishes reports related to sales metrics such as monthly revenue, backlog, and on-time deliveries.
 
Job Skills:
  • 3-5 years of experience
  • Microsoft Word, Excel, Typing
  • Minimum Associate degree required.
  • Excellent written and verbal communications
  • Team work, Ability to prioritize and effectively manage time
  • Ability to handle stressful environment and multi-task
  • Diplomacy - able to deliver bad news in a good way
  • Leadership, Detail Orientation
  • Perseverance and patience
  • B2B Order/Vendor Management
  • Background in data analytics
 
Behaviors/Competencies
  • Desire to roll up sleeves to work directly with customers and internal project teams.
  • Well organized, process oriented, has systematic approach to problem solving, Able to work independently
  • Knowledge of manufacturing fundamentals
  • Key Decision Areas-Ongoing customer support/negotiations.
  • Indicator for Performance Evaluation - Timeliness and accuracy of order entry, customer responses, and reports.
  • Formal and informal customer feedback