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Senior Support Product Manager
Ref No.: 18-15119
Location: San Francisco, California
Position Type:Contract
Responsibilities:
As a Senior Product Manager whose focus is on security and access control management of our internal systems and tools for Operations, you'll work closely with stakeholders within our Operations team and from cross-functional teams, such as, our partner engineering teams, Legal, Security, and Policy teams. Your role is to execute the product strategy, jointly develop roadmap for agent tools security and access control
management, and drive the cross-functional efforts to solve security challenges that we face every day.

Skills:
● Prior experience in driving authentication, authorization and/or access control management of internal
systems and tools.
● Experience working with engineering and product teams to create and deliver technical solutions in
both frontend and backend.
● Technical aptitude with ability to quickly learn and adapt to new systems, tools and process.
● Strong project management skills who can holistically plan out each milestone leading up to launch
● Analytically focused and able to leverage business insights to make well informed decisions
● Strong communication skills to represent User Services when working with stakeholders
● Ability to work in a cross functional environment with geographically dispersed team members
● Ability to thrive in an environment requiring significant multitasking/content switching
● Ability to work under limited supervision in defining initial goals and addressing complex issues

Requirements:
● Prior working experience product-managing security, authentication, authorization or access control
management.
● Knowledge or experience working on internal tools in support of an operations team.
● 5-7 years of product management experience
● Knowledge of common authentication and authorization technologies including LDAP, certificate-based
authentication, role-based-authentication, multi-party-control-on-sensitive-action, API keys, RBAC, etc.
● Exceptional project and product management skills, with demonstrated experience delivering on a
deadline and managing cross-functional stakeholders.
● Excellent written and oral communication skills, with the ability to build strong relationships with internal
stakeholders.