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Customer Service Coordinator
Ref No.: 18-14691
Location: Keene, New Hampshire
Job: Customer Service Coordinator II
Location : 69 Island Street, Keene NH-03431
Duration: 9-12 Month (will extend long term later)
Hours of work/work schedule/flex-time: 40 hours – Requires some flexibly/overtime when required based on load. 8a.m. - 5p.m. Monday - Friday.

  • Responsible for error free execution of quotes, orders and other order management related activities.
  • Build strong working relationships with both internal and external customers.
  • Understand and execute contractual agreements.
  • Coordinate order requirements through the MRP system and other business tools. Organize communication for internal customers to meet external customer requirements.
  • Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
  • Participate in training, testing, and project related activities as identified.
  • Represent Corning to the customer in a highly effective, professional manner.
  • Travel Requirements: None

Required Skills:
  • Represent Corning in a professional manner at all times; even under pressure.
  • Quality and customer focused.
  • Professional verbal and written communication skills.
  • Effective problem solver, detail oriented.
  • Demonstrate effective time management and ability to multi-task.
  • Ability to lead and participate within self-motivated work teams.
  • Ability to grow within organization.
  • Proficiency with computer programs such as Microsoft Office
  • Excellent typing and keyboarding skills
  • Math skills to handle US and metric conversions
  • Required Education: High School degree
  • Preferred/Not required: Customer Service experience or Sales experience in a manufacturing environment
  • Required Years and Area of Experience: Customer Service experience

Desired Skills:
  • Basic understanding of Aerospace & Defense Industry
  • Some experience working in a MRP focused manufacturing business
  • Experience functioning in a diverse, fast paced environment

Soft Skills (Communication/Team/Leadership):
  • Strong/effective interpersonal skills
  • Team oriented
  • Desire to deliver outstanding customer experience