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CW Lease End Services Clerk
Ref No.: 18-14621
Location: Owings Mills, Maryland
Job Title: Lease End Services Clerk
Location: Owings Mills, MD
Duration: 6 Months

LES – to manage all inbound calls in an attempt to resolve customer's debts and/or concerns.

Ideal candidate should possess:
  • Customer Service/Collections Experience, preferably phone
  • Escalation/Resolution Experience
  • Assertive
  • Strong negotiation skills
  • Case management experience
  • Ability to deliver consistent and extraordinary service
  • High attention to detail (high quality and low error rates)
  • Ability to work well under pressure/thrives in challenging situations
  • Willingness to adapt to a high speed pace
  • Problem solver
  • Strong work ethic
  • Ability to manage average handle time
  • Flexibility