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Data Entry Associate
Ref No.: 18-14591
Location: Seattle, Washington
Position: Data Entry Associate
Location: Seattle, WA
Duration: 4+ Months (W2 ONLY)

Job Description:

Services to Be Performed:

Responsible for monitoring and supporting the performance of sites for the Client Candidate Connection Services team, specifically in regards to effective management of incoming phone/chat/email volume, service levels, handle time, and occupancy.
Also responsible for helping with daily reporting and other team data projects as needed.

Required Skills:
- Strong Mathematical background
· Strong skills in MS Excel
- Basic skills in Outlook, Word, Powerpoint, and Internet
· Demonstrated effective time management skills
· Planning and Organizing: evaluates priorities and priorities appropriately; resolves conflict and communicates intentions clearly; delivers to time and need
· Demonstrated ability to work in a cross-functional environment
· Positive and enthusiastic work ethic

Preferred Skills:
- Experience in a Call Center environment
- Experience working with Call Center metrics
- Experience with dealing with large data sets
- Experience with Workflow/Workforce Analytics

***Qualification Notes***:
Interviews: Phone screens early next week with potential onsites however the manager might hire off the phone screen.
This person will be responsible for daily service reports, positive response reports, and reports to help automate.