Previous Job
CW Total Loss Advisor
Ref No.: 18-14479
Location: Owings Mills, Maryland
Title: Total Loss Advisor
Location: Owings Mills, MD
Job Duration: 6+ months contract

Strong Call Center experience with high call volume Preferred
• Total Loss Phone – Mitigate collateral losses with customers, primary insurance, GAP providers, and originating dealers.

• Customer Service/Collections Experience
• Escalation/Resolution Experience
• Assertive
• Strong negotiation skills
• Case management experience
• Ability to deliver consistent and extraordinary service
• High attention to detail (high quality and low error rates)
• Ability to work well under pressure/thrives in challenging situations
• Willingness to adapt to a high speed pace
• Problem solver
• Strong work ethic
• Ability to manage average handle time
• Flexibility

Schedule Information
· The Training/ Nesting schedule is 8AM-4:30PM (4 weeks training/2 weeks nesting).
· Production Schedule is 10:30AM- 7PM (Mon - Thur) and Friday is 9:30AM - 6PM