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System Administrator, Corporate Security
Ref No.: 18-14352
Location: San Francisco, California
Job Title: System Administrator, Corporate Security
Job Company: Major Social Media; Microblogging Services
Job Location: San Francisco, CA
Job Duration: 1 year contract!

Job Description:

Serve as a System Administrator for Physical Security Systems
  • Analyze security infrastructure configuration files, logs, and other artifacts to perform root cause analysis.
  • Triage all incoming service tickets
  • Support global installation and testing of Access Control and Video Surveillance software and hardware
  • Troubleshoot and resolve service tickets via software or troubleshoot and provide guidance to service technicians regarding hardware faults
  • Provide project and program managers basic designs and material lists needed for estimation.
  • Coordinate service calls and repair, and create closing reports for each service ticket
  • Remotely test all hardware fixes with on-site technicians or Local Service Partners
  • Where necessary, intervene and take ownership of individual service calls to completion to ensure customer satisfaction
  • Maintain spare parts inventory
  • Document and maintain system architecture and parameters based on company standards
  • Install software modules and applications on customer machines
  • Departmental support and administrative tasks
  • Follow assigned projects to final adjustments, commissioning and signoff

Note: There is *no* lift requirement. Some domestic travel may be required, but with ample notice beforehand.

Previous corporate security experience is required. Not looking for physical security (guards).

Qualifications:
  • Must be a creative self-starter with the ability to dig deeply into problems, identify root causes, and recommend sustainable solutions.
  • Must have 2-years' experience of installing / troubleshooting access control and IP CCTV hardware and software
  • Minimum 2 years' experience in Project or Service Coordinator desirable
  • Basic understanding of IT troubleshooting and networking knowledge
  • Advanced understanding of Access Control Systems and CCTV Systems
  • CCure 9000 Certification - Installer/Maintainer minimum requirement
  • Basic understanding of networking as applied to IP cameras and network video recorders
  • Strong proficiency of Microsoft Office Suite
  • Excellent communicator, both verbal and written

Preferred Qualifications:
  • Past experience as a security service technician (2-3 years)
  • Past experience as a physical security system admin (1-3 years)
  • FLIR certified
  • Global intercom systems administration experience
  • Global key management system administration experience
  • Ability to manipulate and analyze raw data in applications like Excel
  • JIRA ticketing experience

Education:
Bachelors degree preferred