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Test Analyst - SFDC
Ref No.: 18-14324
Location: Lake Forest/Remote, Illinois
SFDC Analyst
preferred location-Lake forest,IL OR Remotely
6-12 months contract


The SFDC Test Analyst is responsible for developing the system test scripts for the SFDC 2.3 upgrade in accordance with the Client Software Lifecycle requirements. The process is formal and structured since it is a part of a GXP Validated process. Templates are provided but a strong understanding of the process of analysing requirements and developing scripts – is required as well as general test and issue management. The formality and structure of the process does not suit all candidates and so experience working within a GXP Validated environment would be very desirable as well as prior experience of working with Complaints Handling systems. Note, this project is focussed on Complaints Handling and does not relate to the CRM features of SFDC.

2. ESSENTIAL DUTIES AND RESPONSIBILITIES - (KEY ACTIVITIES)

General Responsibilities
• Learn the ARDx Complaint Handling business processes and system functions
• Read, understand and interpret the user requirements and functional requirements
• Develop comprehensive system test scripts - for functional testing (IQ test protocol and OQ test protocol)
• Xreference test scripts back to the Requirements (Traceability Matrix)
• Dry run & fix test scripts in Sandbox
• Carry out system/functional testing, documenting results
• Document issues found and manage issues list
• Produce execution summary reports
• Include Part 11 testing in scope of test
• During go-live, respond to any issues reported & Manage hypercare issue list

3. DIMENSIONS

EDUCATION / EXPERIENCE

• Bachelor's degree
• 3-5 years of experience in business systems analysis and systems testing
• Prior experience working on a Complaints Handling solution
• Ideally, prior experience with SFDC (in a Complaint Handling context, not CRM)
• Ability to quickly learn business processes in a new environment
• Experience of computer systems validation applied to software lifecycle development within regulatory requirements 21 CFR 820 or equivalent