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Gas Field Sales Representative
Ref No.: 18-14261
Location: Berlin, Connecticut
Gas Field Sales Representative Role and Scope of Position:
This position provides strategic customers with a coordinated point of contact for all customer issues related to gas or electric distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value added services revenue.
Essential Functions:
Proactive Customer Relationship Management – develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities.
Corporate Positioning – develops and implements operating plans for achieving corporate objectives with the strategic customer base such as: changes in regulations, changes in rates, developing customer support for merger activities or other Company initiatives, customer education and promoting the United Way.
Customer Service – develops strategies and directs Company resources to resolve customer service issues such as: installation of new or upgraded utility service, reliability or power quality problems, billing related issues and general customer inquiries.
Sales – retains and grows distribution revenue (gas and electric), promotes value added services and products and distributed generation programs.
Revenue Cycle – collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skills: Requires excellent communication skills (verbal and written); strong interpersonal skills; management skills (leading, coaching, hiring, holding people accountable, etc.); strong business acumen. Also requires technical knowledge of electric and gas distribution systems. Ability to use PC desktop applications (e.g., Microsoft Word and Excel).

Education: Requires a Bachelor’s Degree in Business Administration, Engineering, related discipline or equivalent experience.

Experience: Minimum of eight (8) years selling/servicing large commercial and industrial customers.