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Administrator - Mid
Ref No.: 18-14232
Location: Highlands Ranch, Colorado
Title-Office Admin
Location-Highlands Ranch CO
Duration-till 03/2019 with possible extension

Temporary position Contractors will be responsible for daily review of queues, working in several different systems to manage workloads and support the Dispute Analysts during high volume season. 

Must have skills    
Self Starter / Computer skills / High School Diploma or GED required / can do monotonous work at a high volume

Nice to have skills    
banking or insurance experience

Roles and responsibilities    
Computer Work / Mailing
The position handles the high volume, repetitive tasks that allows the analysts to focus on cases that are more complex. 
Process under business minimum disputes according to procedures 
Maintain a no representment queue during peak season to assist analysts with volumes 
Process closing duplicate cases that are created in error 
Process dispute cancellations, respond to case status updates, and review reconciliation requests from clients 
Forward escalations to leads as appropriate 
Review and forward faxed/mailed documentation to the appropriate analyst so they can work the case within timeframes 
Create cases for all new disputes received 
Process incoming mail and returned mail correspondence 
Monitor mailroom drive for any correspondence that needs attention 
Work referrals by denying or responding to according to procedures for select clients 
1+ years' experience working in banking or a merchant acquiring, card issuing, or back office banking environment preferred or relevant educational background 
Highly organized, able to work in various systems and manage competing deadlines 
Ability to maintain high quality work while completing monotonous tasks 
A proven track record of managing both short and long-term goals, and achieving high quality operational results 
Attention to detail 
Qualified individuals will possess the initiative and judgment to ensure customer expectations and service levels are exceeded 
Good verbal, written, and interpersonal communication skills are required 
Working knowledge of Microsoft Office