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Collections Analyst I
Ref No.: 18-14209
Location: Indianapolis, Indiana
Job Title: Collections Analyst I
Duration: 6+ month Contract (Potential to extend)
Location: Indianapolis, IN

Job description:
Directly responsible for ensuring that the accounts receivable portfolio turns into cash thereby positively impacting Clients' s cash flow through their direct customer collection efforts. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development to enable us to grow. 1-2 years' experience.

RESPONSIBILITIES:
  • Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay;
  • Facilitate customer payment by providing necessary documentation to customer;
  • Resolves customer billing disputes working with other Sales Operations personnel and Sales.;
  • Escalates problem collection accounts to Credit and Sales management;
  • Works with credit analyst on financial distress accounts;
  • Negotiates payment plans for financial distress accounts;
  • Recommends accounts for suspension after proper collection activity ;
  • Participates on process improvement projects as assigned;
  • Provides reports on assigned portfolio as requested to credit management ;
  • Ensures compliance with all company policies;
  • Provides training as requested.
SKILLS:
  • Collections experience in a high growth environment;
  • Good customer relationship skills to manage a variety of customer iterations ;
  • Demonstrated initiative;
  • Ability to work independently;
  • Demonstrated participation in process improvement initiatives and/or project management experience;
  • Excellent communication (written and verbal) skills;
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines;
  • Thrives in a team environment;
  • Able to use Microsoft suite of tools effectively.