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Bi Lingual Customer Service Rep
Ref No.: 18-14205
Location: Groveport, Ohio
Job Title: Bi Lingual Customer Service Rep
Duration: 4+ Months Contract (Strong Possible Extensions)
Location: Groveport, OH (43125)
 
Description/Comment:
  • We are hiring Bilingual (French/English, Spanish/English, German/English) Customer Service Consultants to support our global customers.
  • We are seeking passionate, service-oriented Bilingual Customer Service Consultants to:
  • Demonstrate exemplary customer service skills over the phone in every interaction.
  • Ensure timely, first-call resolution with customers.
  • Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources.
  • Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills.
  • Utilize effective time management and prioritization skills.
Skills & Knowledge:
  • Must be fluent in English and speaking, reading and writing in French, Spanish, or German.
  • Ability to work in a fast-paced phone environment with professionalism, courtesy and tact.
  • Excellent oral, written and interpersonal communication skills.
  • Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools.
  • Fluency in Windows Operating Systems and Microsoft Office tools.
  • Assisting customers with order information including but not limited to: order placement, pricing, shipping information, returns and exchanges. This position also helps our store teams with pricing and product info.
What are the Top 3-5 Skills needed to perform this role/job?
Efficient, Empathetic, Results/Problem Solve driven.
Top 3-5 Soft Skills for culture fit: Flex and adapt to change, ability to use resources effectively, independent and team player, able to show a passion for the brands.

Additional Desired Skills:
Must Be Fluent in French Or German Or Spanish language (reading, writing, speaking), Previous call center experience is a plus, strong communication skills
 
Initial training will be done for roughly the first 3 weeks

Training will most likely be (7 AM – 3:30 PM for OH)