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ASP Parts Coordinator
Ref No.: 18-14158
Location: Kalamazoo, Michigan
TJob Title: ASP Parts Coordinator
Location: Kalamazoo, MI(W 2 )
Duration: 12+ Months Contract(Strong Possibility Of EXTENSION)

This position will be responsible for maintaining several client Service location headquarters (Lansing, Kalamazoo and Jackson). Second parts person will be in the North area covering Saginaw, Groveland, and Flint Headquarters. You will be working with the field leaders in the ASP Service team and CE Union employees to order parts and assist with scheduling jobs
This position consults regularly with positions at all levels and departments within the company including senior management. This job requires the ability to handle changing priorities and multiple projects concurrently and working within large volumes of monthly data, organizing a variety of supplies and materials
This Position will also assist when needed the ASP Field Support team which includes the Appliance Service Plan Support e-mail box, which may include any of the following requests; repair approvals, repair denials, customer issues, etc. You will be required to gather all needed information and make a decision based on that information. Often times you will need to contact the customer, contractor and or service technician in order to effectively provide a resolution to the problem at hand
**** This person can report to Jackson, Lansing or Kalamazoo office.
The parts coordinator's roles and responsibilities are as follows:
  • Maintaining areas CPC(Cost Per Call) on a monthly basis
  • Managing refrigerant statewide
  • Responsible for ordering tools and truck stock parts for upcoming service workers
  • Presenting Standard Work Instructions to service workers that need help understanding ordering processes for parts
  • Storeroom Management; Making sure are core charges and unused parts are credited to the correct vendor and reporting out how much our monthly savings are.
  • Using specific search engines to find parts that are NLA(No Longer Available)
  • Pulling raw data from our suppliers to find any ordering issues and ways to cut cost on parts ordering and shipping
  • Fixing problems and presenting to Field Leaders
  • Managing Complimentary Training class. This includes
  • Using Microsoft Word to supply an informational document on upcoming training. (i.e. dates, times, agenda)
  • Operating CRM7 to track parts when asked.
  • Operating master accounts to all suppliers
  • Provide and update excels spreadsheet of all usernames and passwords when called upon.
  • Strong interpersonal skills are important for this position in order to work well with both customers and employees
  • Able to effectively deal with customers under unpleasant circumstances and have the ability to maintain composure while trying to resolve the situation.
  • Ability to make follow-up phone calls to customers
  • Exceptional organizational skills
  • Critical thinking
  • Self - directed
  • Dependable
  • Motivated
  • Strong oral and written communication skills
  • The ability to use existing or new technology to streamline workload and data
  • Proficient with MS Word, Excel, PowerPoint, Access, and SAP