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Training Administration Specialist
Ref No.: 18-14152
Location: Indianapolis, Indiana
Client:                                Pharma Client
Job type:                           Contract
Duration:                           15+ Months
Location:                           Indianapolis, IN 
Title:                                  Training Administration Specialist 
ID:                                      8611424
 
Job description:
  • Must have excellent Customer Service, Communication and data entry skills.
  • Acts as a technical resource performing a variety of routine and some complex administrative and analysis functions supporting the North
  • America Pharma and Diagnostics HR Shared Services organization including but not limited to benefits, payroll, training, and HRIS systems.
  • Provides clear, concise, timely, and accurate HRSSC data and information to both internal and external customers.
  • Takes full accountability to manage the data, system, and process for their area of expertise in order to ensure its integrity and ability to provide accurate and timely delivery of information and/or transactions for their customers.
  • Provides excellent customer service to all customers including responses to inquiries regarding company policies, benefit programs, employee services, employment guidelines, performance management processes, and data integrity.
  • Know, applies, and provides expertise in particular field of specialization. Work is varied and somewhat complex in nature requiring evaluation, originality or ingenuity.
  • This position requires a significant customer service orientation. Interfaces with internal customers and departments on a regular basis.
  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
     
KEY ROLES & RESPONSIBILITIES (required):
  • Creates and maintains course types and training qualification requirements and history that is accurate, current
    and complete in the system.
  • Consults with management and training SMEs to provide training support. Ensures system process standards
    are implemented and followed. Ensures FDA requirements are met.
  • Ensures training is assigned, completed and tracked to meet internal and external requirements and regulations.
  • Utilize Learning Management System to maintain reports on training related information.
  • Compiles and distributes training reports upon request to organization. Addresses any questions from
    management concerning training reports.
  • Proactively drives necessary changes to local processes to ensure all training data meets business and regulatory
    compliance requirements.
  • 2 years’ experience of Outstanding customer service and interpersonal skills
  • Demonstrated ability to work collaboratively in a team structure
  • Excellent problem solving/analytical abilities to independently resolve a variety of routine and complex issues
  • Excellent organizational skills, ability to multi-task with attention to detail
  • Ability to identify, drive, and/or participate in implementing process improvement activities
  • Ability to work in a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured environment
  • Excellent follow-up skills
  • Excellent verbal and written communication skills
  • Proficient with navigation of various online tools and technology, and use of MS Word & Excel
  • High level of discretion with confidential material
  • Alphanumeric data entry

Remarks:
  • The minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this position.
  • High school diploma and 4 years related experience or Associate’s degree and 2 years related Knowledge of relevant federal, state, and local laws and regulations.
  • Bachelor’s degree preferred
  • Experience with Learning Management System preferred
  • SAP experience preferred