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JIRA Systems Administrator
Ref No.: 18-14120
Location: San Francisco, California
As the Jira System Administrator, you will be the technical owner of Jira at Dropbox. Jira is a core application used by IT and other teams at Dropbox. You will responsible for ensuring that Jira is running and performing optimally at all times. You will be a key partner and SME working with the PMO to align Jira to our SDLC and best practices for running Agile. You will also be working with various users of the system on front-end configurations and support. You are naturally curiosity and like to solve problems. You are customer-centric. In this role, you will:
Be the technical System Administrator and Subject Matter Expert (SME) for Jira
Manage system performance, network connectivity and maintain operability
Trouble-shoot and resolve issues
Perform version upgrades and install patches
Design and implement workflows and system configurations
Evaluate, make recommendations and manage various plugins and APIs
Work with endusers on front-end configuration
Align with the PMO on processes and standards

3-5+ years of years as Jira System Administrator
Experience managing both cloud and on-prem instances of Jira
Experience working in IT Operations
Front End development (Java, Web Sevices, APIs)
Strong knowledge of Linux
Experience managing dev/test/prod environments
Experience performing Level 2 and Level 3 support functions
Excellent soft skills
Solid understanding of Agile principles project management methodologies