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Customer Support Engineer
Ref No.: 18-14103
Location: San Jose, California
The candidate will be responsible for the successful and timely delivery of support for Sign customers and escalations from other internal support groups and the wider sales organization. The successful applicant will work directly with customers and Adobe internal teams. This position requires the ability to rapidly diagnose problems, evaluate trade-offs and develop reliable solutions and coordinate all the internal teams to successfully execute their assigned tasks. Applicants must be able to read, write and communicate in English.

•Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent work experience

•3-5 years’ experience in a customer facing role, ideally in support of high tech products with a track record of customer satisfaction

•A good understanding of enterprise application integration and an understanding of integration considerations such as process orchestration, customer data integration and master data management

•Candidates with a background in software/product support from either Web based or SAAS solution environment

•Skills in using diagnostic tools along with a methodical, pragmatic approach to resolving technical issues

•Clear sense of integrity, work ethic and a sincere passion in helping customers solve technical issues

•Exceptional written and verbal communication with excellent phone mannerism in the English language

•Strong organizational skills with the ability to juggle multiple tasks and responsibilities

•Able to work on own initiative and not just prescriptive guidelines

Skills:
Required
ENGINEER
ENTERPRISE APPLICATION
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
PRODUCT SUPPORT
SAAS
Additional
SOFTWARE ENGINEER
APPLICATION INTEGRATION
B2B SOFTWARE
DATA INTEGRATION
DATA MANAGEMENT
ENTERPRISE APPLICATION INTEGRATION
INTEGRATION
INTEGRATOR
MASTER DATA MANAGEMENT
ORGANIZATIONAL SKILLS
QA
SALES ORGANIZATION
SOFTWARE AS A SERVICE
SOFTWARE ENGINEERING
USER TESTING
WEB BASED