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HR Service Desk Specialist
Ref No.: 18-13801
Location: Indianapolis, Indiana
Job ID: 8608109
Job Title: HR Service Desk Specialist
Location: Indianapolis, IN
Duration: 1 year contract

Job Description:
1st shift during training - 8:00 am - 5:00 pm
2nd Shift Position - 11:00 am - 8:00 pm
  • Performs a variety of administrative and analytical activities in support of the North American (NAM) HR Affiliates.
  • Serves as the”FACE” of the HR Shared Service Center and first point of contact for all customer inquiries including, but not limited to, HR programs, policies, practices and tools, benefits administration, payroll/time administration, training, and HR information systems and tools.
  • Responds to phone calls, Web and email requests from customers across all NAM HR affiliates and external vendors.
  • Uses critical thinking skills to provide accurate and timely delivery or information; transfers and escalates customer requests to the appropriate resource(s) when necessary.
  • Supports HR service desk knowledge management activities and uses HR SSC tools/systems to enable exceptional customer experiences.
  • Responsible for improving both personal service performance and meeting overall quality/accuracy objectives of the HR service desk.
  • Maintain a commitment of continuous process and performance improvement.