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HR Service Center Representative
Ref No.: 18-13730
Location: Marlboro, Massachusetts
Position Type:Contract
Experience Level: 2 Years
Human Resource Service Center Representative
Duration 6 months
Company - major retail company.

The Human Resource Service Center Representative is a part of the team which serves as a primary resource for company internal Associates contacting Human Resources (HR) Shared Services. This individual provides information regarding Company specific HR policies and/or procedures regarding Leaves of Absence (LOA) and The Americans with Disability Act (ADA), while complying with state, and federal guidelines. She/he develops a working knowledge of HR policies and procedures through processing of data and responding to phone inquiries. They are responsible for maintaining a large volume of processing work and responding to inbound phone calls throughout the day. They must maintain a focus on customer service and attention to detail through documentation and appropriate follow through on all inquiries. In order to be successful they must be able to multi-task in a high volume, fast pace environment.

Areas of Responsibility:
• Responds to inquiries including, but not limited to policy/procedures regarding LOA and ADA
• Documents summary details into Service Now call tracking system
• Processes personal and unpaid medical leaves
• Completes Loss of Wages Verifications/State Disability Wage Requests
• Enters changes in Oracle HR system including personal information, assignment status, and general benefit enrollments
• Complies with all state, city and federal regulations including Legislative Sick Time Policies, FMLA, ADA, Paid Family Leave, and ERISA
• Reviews policies, procedures & internal resource materials through work experience to develop knowledge of all subjects supported by HR Shared Services
• Performs special projects as assigned

• High School Diploma or equivalent experience, Bachelor Degree preferred
• 1-2 years of related experience
• Must be comfortable spending majority of time on the phone in a heavy call environment
• Ability to work in a fast-paced environment
• Excellent communication, organizational and interpersonal skills
• Superior customer service and follow-through skills
• Proven ability to multi-task and maintain confidentiality
• Knowledge of HR policies and procedures a plus
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)