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Technical Assistant (Resource Scheduler)
This position is within the Maintenance & Construction Scheduling department and provides direct support for the Gas Distribution Department. Employees in this position are required to have a wide range of skills, knowledge and expertise in technical areas, business, and customer relations. Employees perform their role in a highly fast paced environment, which requires multi-tasking, attention to detail, and strong analytical and communication skills.
Plan and schedule underground gas construction, maintenance and emergency work.
Monitor, prioritize, and assign workload according to resources, staffing, and geography, making appropriate adjustments as necessary.
Coordinate activities with customers, employees, departments, and outside agencies to meet customer commitments.
Facilitate and participate in weekly meetings between Field Leaders, Work Schedulers, and other internal departments.
Monitor gas leak compliance dates and schedule accordingly.
Respond to MPSC and Legislative complaints.
Ensure proper permitting with municipalities, ensure proper safety requirements with Miss Dig, and facilitate coordination between other additional agencies as necessary.
Talking on the phone or radio, using a computer and managing multiple applications for up to 8 hours or more per day, follow and provide written and oral work instructions, typing, writing and taking notes, be able to use standard office equipment, be able to multitask (work on multiple tasks at once), communicate clearly with customers, contractors, and employees, staying calm and composed in high pressure situations or emergencies Performs other related duties as required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Duties involve moving up to 10 pounds on a regular basis such as files, books, office equipment, etc. Employee may be required to have specific arm, hand and finger strength and dexterity specific to job requirements.
Time Period: Minimum 6 months, potential to be extended after review of performance and for position to turn into permanent employment with CE.
Position will be filled based upon the skills, knowledge, and experience of the selected candidate.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
The following experience / skills may set you apart from others:
One or more years of customer service or technical experience.
Strong knowledge of MS Outlook, Excel and PowerPoint.
SAP or similar work management system experience.
Utility experience or knowledge.
Prior scheduling experience.
Completion of college level courses or a degree in a scientific or technical field.
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