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HR Specialist I
Ref No.: 18-13333
Location: Kenosha, Wisconsin
HR Specialist
Kenosha, WI
6+ Month
 
Job Description:
  • Step in and assist with case management process, very administrative.
  • Working a little bit with associates and partners in the FC’s (HR, operations, etc.)
  • 1 year HR experience, 1 year case management experience (ADA, FMLA, etc.). Two main call outs.
 
Services to be performed
  • The Temp Accommodation Specialist will work directly with employees and senior leadership in the fulfillment centers and corporate locations in providing short term and long term ADA accommodations.
  • The Temp Accommodation Specialist will be a primary contact for the employee as they proceed through the accommodation process.
  • This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from client.
 
 
Essential Responsibilities:
  • Perform accommodation services to ensure compliance with regulations, company policy and standard work to support employee requests for accommodation in safe and productive assignments.
  • Perform case management and coordinate the accommodation process for end-to-end case management. This includes working with the employee, vendors, work location, and other stakeholders.
  • Provide support and guidance while performing activities related to short term and long term medical-based accommodations for employees at work or returning to work.
  • Develop transitional work assignments or long term accommodations within position based on restrictions and available job tasks.
  • Communicate the transitional work assignment plan or accommodation to the employee and obtain their agreement.
  • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes.
  • Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers and HR.
  • Direct employees to the appropriate resource for answers on stock, benefits, pay, etc., to ensure exceptional customer experience by responding timely and accurately.
  • Escalate complex issues and cases including the inability to accommodate.
  • Maintain system records to ensure accurate and timely information/documentation.
  • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
 
Required skills
  • 1+ years total experience working with employees on disability, leave of absences, human resources, or employee relations functions
  • Knowledge of federal and state disability laws regarding access for people with disabilities; specifically ADA and FMLA
  • Experience in providing consultation and training on disability issues
  • Demonstrated experience managing cases from intake to closure with a high degree of accuracy, resolution, and employee satisfaction
  • Intermediate experience working with Windows, Word, Excel, and PowerPoint
 
Preferred skills
  • A Bachelor's Degree from an accredited university, or equivalent experience
  • PHR and/or CPDM certification
  • Computer operating and database management skills
  • Ability to work with all levels of business
  • Excellent customer service and communication skills, both verbal and in writing
  • Strong time management and ownership of deliverables
  • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment Strong analytical and critical thinking skills
  • Ability to build strong relationships and influence others while working in a cross functional environment