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Operations Analyst I
Ref No.: 18-13253
Location: Indianapolis, Indiana
JOB DESCRIPTION: This position is on the Operations team within the Services organization which is the Professional Services (IT consulting) arm.  The Business Operations Analyst takes care of all Professional Services Operations within salesforce.com's Strategic Services Consulting Practice in a sub-region. The position requires skill in understanding the fundamental drivers of success in the business, in conducting analysis, forecasting bookings and billings, and driving process, compliance, and policy for delivery consultants and delivery leadership.

Key Accountabilities (Impact)
Work Closely with the regional VP, the Delivery Lead and the Business Lead and the Business Lead to provide guidance on business intelligence and knowledge of the region
Become a subject matter expert on Professional Services Enterprise (PSA tool)
Support strategic planning process at regional level
Create and publish weekly operations reports designed to deliver optimal management visibility
Monitor and scrutinize SOWs (Statements of Work), assessing profitability (margin and discount) alignment with corporate guidelines
Provide guidance and support to the Sales teams in completing SOWs and other bookings' related information
Monitor and advise on the raising and submission of SWEs (Services Work Exception requests)
Support regional sales process and ensure compliance with internal controls
Monitor regional customer budget balances and track fixed-price milestones
Monitor the weekly, quarterly and annual bookings' forecast at regional level
Prepare billing forecasts for regional management, including timecard actions and follow up on billing and invoicing issues at regional level

Basic Requirements
4+ yrs in related experience with a Bachelor degree
Experience with a major CRM system is a plus
Prior experience with financial and quantitative concepts
Exposure to monitoring a budget
Excellent written business communication and verbal presentation skills