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Social Support Consultant
Ref No.: 18-13113
Location: San Francisco, California
We’re looking for a Social Support Consultant who is passionate about helping customers and has experience using Adobe products and services. This person will be a social media expert, provide support, and use community management strategies to improve the social support experience at Adobe. They will thrive on empowering our customers to change the world through digital experiences.
Key responsibilities
Deliver high quality, customer-centric responses to Adobe Creative Cloud customers on social media channels, forums, and other messaging apps.
Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way.
Monitor brand keywords, executive escalations, and social influencers for support opportunities.
Understand the usage of latest social media platforms, tools, and services to provide recommendations for social support improvements.
Proactively and independently work towards achieving operational targets and KPIs.

Fluency in English.
2+ years of social media, support, marketing, or communications experience.
Excellent written and verbal communication skills in both languages- attention to detail required.
Expertise with social media communication tools.
Experience helping customers with diverse backgrounds and varying experience levels.
Ability to quickly read and comprehend large amounts of information.
Highly organized, self-motivated, and proactive.
Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape.
Ability to defuse irate customers by expressing empathy through written communication.
Desire and ability to learn new things and adapt to changing circumstances.

Skills:
Required
CUSTOMER SUPPORT
OUTSTANDING COMMUNICATION SKILLS
Social Media Support
EXCELLENT WRITTEN
HIGHLY ORGANIZED
Additional
SOCIAL MEDIA STRATEGY
Experience on a remote/diverse team
SELF MOTIVATED