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IT Client Services Technician 3 - Michael Rabot
Ref No.: 18-12929
Location: San Jose, California
The Desktop Support position within ITCS is responsible for the day-to-day desktop support of the end user community within Adobe Systems Incorporated. This position will provide Tier 3 desktop support for all users experiencing problems with desktop and laptop hardware, software and other related technology issues or inquiries. Required Responsibilities Provide high efficient and dependable onsite and remote desktop support for all client end users. Proven record of Diagnosing, troubleshooting and resolving end users issues for company owned desktops, laptops, PDA's and printers. Provide consistent high level customer service. Actively manage ticket queue, driven by SLA and customer satisfaction. Assist client end users in the use of commonly used approved company standard software and operating systems. Actively participate in team meetings and offer suggestions in improvements in DTS department. Assemble and configure computers in a depot environment. Work with external Vendors to ensure outstanding work orders are resolved or outstanding issues are being addressed. Participate in various IS wide teams for either implementing new technologies and services or in response to IT emergencies. Multitask in high pressure situations.

5 – 7 years of Desktop Support Experience. 3 - 5 years' experience Windows 7 and 10, Mac 10.x, Office 2010, Office 2011 and Office 2013 Extremely strong troubleshooting skills for hardware and software in a corporate environment. Strong communication skills. Knowledge of Exchange environment. Self-Motivated, ability to work by yourself to produce results. Positive and professional attitude. Capable to grasp new concepts quickly. Strong Communication Skills.

Skills:
Required
CLIENT SERVICES
EXCHANGE
MAC
OFFICE 2010
STRONG COMMUNICATION SKILLS
Additional
WINDOWS 7
CUSTOMER SERVICE
CUSTOMER SERVICE ORIENTED
MICROSOFT OFFICE
MICROSOFT WINDOWS
PRINTERS
RETAIL SALES