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US|Client Ops Analyst
Ref No.: 18-11162
Location: Tampa, Florida
Position Type:Contract
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Onboarding Specialist
Location: Tampa, FL
Duration: 6+ Months

Onboarding Consultant
The SIFMU Integration Consultant will be responsible for managing the Client onboarding process across the SIFMU Business from beginning through to the end with a focus on providing an excellent Client Experience. The SIFMU Integration Consultant will be required to work collaboratively across the organization to ensure a successful and efficient Client onboarding. This position requires strong skills and experience in collaboration, organization, communication and overall project management.

Principal Responsibilities:
• Act as the primary point of contact for Client onboarding, account maintenance and offboarding across the SIFMU Business with a focus on the Client Experience
• Engage on all presales activities to help facilitate conversations for onboardings
• Manage all aspects of the Client onboarding lifecycle across all stages
o Hold project kickoff meetings to align on expectations, timelines and overall deliverables
o Manage the membership application process, support Legal and oversee all setups across PSE and Production.
o Drive client engagement/activities, answer questions on MAP process or coordinate with the necessary people/groups to facilitate client conversations (ex. Legal, product)
o Provide recommendations to clients additional services if needed, such as MRO reporting.
o Provide test scripts and manage the client User Acceptance process
o Lead regular project status meetings with clients to provide project status updates.
o Manage client go live by partnering with all internal parties to ensure readiness and successful transition to production
o Manage client transition to production rollout as well as the handover to Production Support teams.
o Proactively monitor Client for 2 weeks after go live
• Accountable for the success of the entire Client lifecycle and the resolution of all issues that arise during the project.
• Successfully engage in multiple client projects simultaneously.
• Build and maintain strong relationships across all groups involved with the Client Onboarding process
• Identify and implement opportunities for efficiencies by working across the Global Solutions Delivery teams and overall Organization.
• Develop and maintain project materials as needed (Project Status Reports, SOP, project plans, test plans, etc)
• Act as the voice of Client when possible to provide feedback and potentially recommendations to Product Management
• Enhance the Client Experience by providing recommendations to management
• Support all Business Lines within Core
• Assist with BPM workflow buildout and provide recommendation
• Additional project work required by Management when necessary