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Service Desk Associate
Ref No.: 18-09221
Location: East Providence, Rhode Island
Position Type:Contract
Experience Level: 3 Years
Title : Service Desk Associate.
Duration : 12 months contract.
Location : East Providence, RI.

Service Desk troubleshooting,
Level 1 or 1.5 support
A+ Certification takes priority
Good Customer Service skills
Microsoft office troubleshooting
PC and Mac OS Troubleshooting
VPN, Active directory password resets,
Ability to learn in house applications

Job Description:
The Temp is the first line of contact into the IS Department to help clients having operational problems and system malfunctions. Provide telephone assistance to end-users that use a wide variety of system applications. Utilizes acquired problem determination skills to identify, resolve and escalate end-users problems. Provide direction to Temporary Help Desk Technicians to strengthen their problem determination. Documents all problems, status and resolutions for tracking and trending analysis.
Mid-Level - Requires technical knowledge, training and understanding of a job's requirements. Typically possesses 3 to 6 years of relevant work experience.
Mid-Level - Performs professional level work. Develops solutions requiring analysis and research. Responsible for critical work and/or complex projects performed within a broader technical and business context.