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Operations Analyst
Ref No.: 18-09114
Location: RICHMOND, Virginia
Work Location: RICHMOND, VA 23229 United States
Start Date: 7/23/2018 Work Days:
Sun Mon Tue Wed Thu Fri Sat
x x x x x x x
End Date: 1/28/2019
Start Time: 6:00 AM Total Reg Hours: 56.00
End Time: 2:00 PM

This role conducts studies of distribution systems to support distribution planning, distribution standards, distribution operations support and the Regional Operations Center. Performs studies of distribution system regarding service reliability using computer-based models. Assesses design of new facilities or modification to existing facilities. Executes distribution switching orders under the direction of a switching supervisor. Gathers and analyzes various computer data to determine location and cause of power outages. Efficiently dispatch first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service. Provide accurate and timely information to customers. Resolve customer complaints and prepare correspondences to accurately process customer requests.

Quals--
1 - 5 years related experience. Basic knowledge of distribution and transmission systems. Specific job application of personal and mainframe computer systems. Practical electricity and protective device coordination. Skills: interpersonal; verbal and written communication; customer service; analytical; good computer skills and proficiency working in various software applications such as GIS, Microsoft Office and Lotus Notes. Abilities: problem resolution; address multiple tasks simultaneously; handle constantly changing and emerging priorities. Education Associates preferred

Comments/Special Instructions
Dispatch work history similar to 911 is required. Critical that candidates understand this is shift work, 40hrs/week consisting of a 3-week pattern of (5) 8-hr shifts one week, (4) 10-hr shifts the next, (5) 8-hr shifts the next. Hours are default scheduled, but may vary. Expect a M-F 6:00-14:00 shift during extensive training program, then move to shift work to include 14:00-22:00 and 14:00-24:00 evening shifts. Restoration work for storm events will entail overtime.

Operations Analyst

Responsibilities
This role conducts studies of distribution systems to support distribution planning, distribution standards, distribution operations support and the Regional Operations Center. Performs studies of distribution system regarding service reliability using computer-based models. Assesses design of new facilities or modification to existing facilities. Executes distribution switching orders under the direction of a switching supervisor. Gathers and analyzes various computer data to determine location and cause of power outages. Efficiently dispatch first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service. Provide accurate and timely information to customers. Resolve customer complaints and prepare correspondences to accurately process customer requests. Perform overtime callouts to emergency response teams. Accurately report outages to customer's accounts.

Qualifications
1 - 5 years related experience. Basic knowledge of distribution and transmission systems. Specific job application of personal and mainframe computer systems. Practical electricity and protective device coordination. Skills: interpersonal; verbal and written communication; customer service; analytical; good computer skills and proficiency working in various software applications such as GIS, Microsoft Office and Lotus Notes. Abilities: problem resolution; address multiple tasks simultaneously; handle constantly changing and emerging priorities.

Education
Associates preferred

Discipline