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Staffing - Customer Service Coordinator I
Ref No.: 18-09067
Location: Corning, New York
Job ID: 18-09067
Position: Customer Service Coordinator I
Location: Corning New York-14831
Duration: 6 Months
 
Hours 8:00 - 5:00 p.m.
Monday to Friday

General Description: Support CET Customer Service team. Provides order management support to business customers (order entry, logistics etc) and support metrics. Delivers professional, first line inter-face for customer correspondence including providing conflict resolution. Maintains records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Required Skills/Experience: Strong attention to detail, experienced at building relationships and working across many different areas. Able to effectively manage multiple activities in a fast-paced environment. Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize. Demonstrates strong excel skills (pivot table knowledge a plus). Consistently completes tasks with a high level of accuracy.

Desired Skills/Experience: People-soft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders.

Desired/Required Soft Skills: Team player, clear communications skills, patience, attentiveness, ability to use "positive language”.

Preference will be given to candidates with:
* 1+ year experience B2B
* Outstanding Excel skills

Education: Minimum HS/GED required

Manager Must Haves:
- Customer oriented B2B (Not retail)
- Strong communication skills
- Experience processing orders from receipt to delivery
- Ability to multitask successfully
- Acquaintance with some level of People-so