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Program Manager
Ref No.: 18-08605
Location: San Francisco, California
Role: Program Mnager
Location: San Francisco ,CA
Duration: 3 months to begin with
Roles and Responsibilities
  • Manage and track assigned projects, and maintain high-quality output
  • Utilize data to identify development areas and improvements to the training and onboarding process
  • Partner with key cross-functional teams to develop and collect training material, share feedback, and ensure consistency across Facebook support programs
  • Build and scale global quality framework
  • Oversee quality audit process
  • Drive knowledge management efforts for support and service programs
  • Ability to manage global projects/programs (with vendor providers, for cross-functional stakeholders) and communicate the trade-offs between metrics in managing them to stakeholders
  • Emphasize scale for global support across multiple workflows
  • Collaborate with product and operations teams to implement optimal solutions to thematic issues
  • Communicate impact, challenges, roadblocks, and insights effectively and concisely to appropriate audiences, including stakeholders
  • Identify and implement process improvements and technological innovations
  • Ensure strong reporting capability on performance, understanding and communicating the story through a robust set of metrics and data visualization
  • Organized, good communication, time management, problem solving, Microsoft Office