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Customer Service Representative
Ref No.: 18-08448
Location: Walkerton, Indiana
Position Type:Right to Hire
Job Title: Customer Service Representative
Location: Walkerton, IN (46574)
 
Shift Start: 7:00 AM - Shift End: 4:00 PM
 
Job Description:
Responsibilities:
  • Complete the order entry process with a high degree of accuracy for orders originating from telephone, fax, e-mail and EDI.
  • Answer incoming customer phone calls in a professional manner.
  • Follow up to ensure that customer issues are resolved both promptly and thoroughly.
  • Research delivery or invoicing discrepancies and issue credit as necessary.
  • Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns.
  • Proof other Customer Service Representative's orders for mistakes. Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value.
  • Answer technical inquiries regarding our products and providing updates on the status of orders.
  • Communicate clearly and professionally. Assist customers on resolutions related to product availability issues.
  • Maintain appropriate controls and documentation to ensure SOX compliance.
  • Willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
  • Able to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Follow all Company related safety/environmental rules and regulations.
  • Perform other duties as assigned by the Customer Service Manager to ensure a positive customer experience.
Qualifications:
  • High School Education required, Associate Degree or higher preferred.
  • Previous experience in customer service for a manufacturing company, call center or building supplies industry is STRONGLY preferred.
  • Telephone Etiquette course history. Previous order entry experience. Product knowledge as it relates to the Building Material and/or Door industry. Ability to work independently and effectively in a fast paced team environment. Strong decision making and analytical skills.
  • Excellent phone and written communication skills. Excellent PC skills including Microsoft Office and AS400. Strong ability to multi-task while maintaining a high level of attention to detail. Organizational skills with the ability to maintain detailed records. Ability to establish and continually develop professional relationships with customers and other functions within the organization.