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Key Account Coordinator
Ref No.: 18-08153
Location: East Aurora, New York
Your impact:
  • Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications.
  • Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
  • Enter and maintain accurate pricing and toy specifications.
  • Establish and maintain system code files and customer profiles.
  • Maintain proper Dating Terms and Promotional Programs on all purchase orders.
  • Perform the on-line stock commitment process.
  • Research and resolve domestic and direct import order and shipment problems.
  • Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.
  • Coordinate and monitor the shipment of allocated items.
  • Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.
  • Maximize order fill rates to assigned accounts.
  • Initiate changes or cancellations of orders to avoid shipping problems.
  • Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
  • Some overtime required.

You have:
  • Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.
  • Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
  • Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for COMPANY!

Qualifications:
  • Associates Degree in business or equivalent experience.
  • 2-4 years’ experience in Customer Service or related field.
  • Knowledge of order processing.
  • Exceptional interpersonal and communication skills.
  • Ability to achieve results through communications within a worldwide network of markets and sources.
  • Excellent analytical skills.
  • Must be able to predict/diagnose problems and identify solutions.
  • Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
  • Demonstrated ability to effectively manage multiple projects in a dynamic environment. Computer proficiency in Microsoft Word and Excel.
  • Mature judgment and strong organizational skills.
  • Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
  • Thorough understanding of FP credit requirements, dating terms and promotional programs.
  • Exemplary attendance and job performance.