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SalesForce.Com Business Analyst (Onsite/W-2)
Ref No.: 18-08126
Location: Springfield, Massachusetts
Job id-7819551
Job Title-SalesForce.Com Business Analyst (Onsite/W-2)
Location-Springfield,MA 01111
Duration-8-12 Months contract+

POSITION SUMMARY


Cliemt is on a journey to digitally enable and connect its external sales team and internal business areas through the deployment of solutions on the Salesforce platform. Financial is seeking a Salesforce business analyst with experience in all phases of a project's lifecycle (waterfall & agile) to join a growing, fast-paced team focused on the delivery of state-of-the-art solutions that enable its businesses and addresses business problems. The ideal candidate will have a strong background in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, marketing automation, financial services and Agile Scrum project execution. The candidate will be responsible for soliciting and documenting user stories and business requirements, understanding of technical dependencies, and helping to envision creative solutions to both business and technical challenges. The candidate must be team-oriented and possess excellent written and verbal communication skills.


**Candidates must be authorized to work on on W-2 in the US without sponsorship**


Skills:
RESPONSIBILITIES
Seasoned individual capable of handling broad scope projects that could have a short to long term focus
Works with guidance on more complex projects
Works very closely with both business product owners and technical stakeholders
Looks for and finds ways to improve the way we operate
Documents requirements (functional & non-functional) and creates user stories, diagrams, workflows and/or use cases
Analyzes and decompose business processes and rules
Assists other team members with understanding the business requirements
Operates independently on multiple project tasks
Participates / supports in all phases of project testing
Leads business analysis across multiple parallel initiatives
Facilitates and drives requirements gathering sessions
Collaborates with business and systems experts
Leads analysis of business processes, procedures, data and rules
Negotiates and influences requirements direction


BASIC QUALIFICATIONS
5+ years of Business Analysis or Business Systems Analysis experience, or equivalent
1 year of Salesforce experience
Agile / Scrum project experience
Experience with drafting business requirements and user stories
Ability to work in a collaborative environment
Ability to work on multiple different assignments at once
Ability to own and drive the business analysis of a project
Highly organized and detail-oriented


PREFERRED QUALIFICATIONS
7+ years of Business Analysis or Business Systems Analysis experience
3+ years of Salesforce experience
Insurance and/or financial services industry experience
Marketing automation experience (Client Acquisition, Campaign Management, Leads Management, ...)
Salesforce Marketing Cloud and/or Pardot experience
Salesforce Sales Cloud experience
Salesforce Service Cloud experience
Salesforce Lightning experience
Salesforce Communities experience
Salesforce administrator certification
Additional Salesforce certifications (Advanced Admin, Platform Application Developer, ...)
Perform requirement management planning for large scale projects
Testing skills / experience
Ability to mentor other less seasoned analysts

Education:
Associate, Bachelors or Masters degree in a related discipline

Certifications & Licenses:
Salesforce Certification(s) Preferred